Linesider
Support
Something broken, something confusing, or an idea for what Linesider should do next? All of it is welcome, and it all goes to the same place.
Get in touch
Email tony@d9cd.net. Linesider is made by one person, so replies aren’t instant, but every message is read, and most get an answer within a few days.
Reporting a problem
Four things turn “it didn’t work” into something fixable. If you can include them, the answer usually comes back much faster:
- What you were doing: the screen you were on and what you tapped.
- What you expected, and what happened instead.These are often different in a way that matters: a spot that saved to the wrong operator is a different bug from a spot that didn’t save.
- Your app version: Profile → Versionon iOS and Android, which shows the version and build number. On the web, just say “web”.
- Roughly when it happened: a date and an approximate time is enough to find the matching diagnostics.
A screenshot helps for anything visual. Please don’t send passwords. There is never a reason for us to need one.
Common questions
Around Me is empty
Two usual causes. Live vehicle positions come from regional feeds, and coverage today is the UK, the Netherlands, Germany and the San Francisco Bay Area. Outside those, the screen has nothing to show yet. Otherwise, check Linesider has location permission, since without it there’s no “around” to work from.
The identification was wrong
Every field it fills in is editable before you save. Correct anything that’s off and save as normal; your record is what counts, not the guess. If it’s consistently wrong for a particular class or operator, that’s worth an email: it usually means the catalogue is missing something rather than the model misreading the photo.
The first launch is slow
The app downloads the vehicle catalogue once, and it’s tens of thousands of records. That first sync takes a while; afterwards it updates in the background and only fetches what changed.
Deleting your account
Profile → Delete account on iOS and Android, or Settings → Delete accounton the web. It removes your account and your data (spots, lists, journeys and your draft catalogue entries), and it can’t be undone. You don’t need to email us to do it.
Reporting someone’s content
Shared catalogue entries carry a Report action, with the option to block the person who shared it so their shared records stop appearing for you. Reports reach a review queue. You can undo a block from Profile → Blocked users.
Your data
What we collect and who processes it is set out in the Privacy Policy. For a copy of your data, or any other request about it, email the address above.